Module 8: Case Study

Developing a Dynamic and Profitable Customer Service Team Module Eight: Providing Electronic Customer Service
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Transcript

Jeremy wanted to report the highlights of a seminar he recently attended to a foreign business colleague. letters were far too slow and because of the timezone differences, it was very inconvenient to the both of them to try and call, he instead decided to break out his laptop and send an email. He paid careful attention to his spelling and such as he tended to shorten words and phrases out of habit. Once he was done drafting it, he emailed it to his colleague later that night. By morning, he had a reply from the other side of the world, all through the power of electronic communication.

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