Kevin was the only sales representative available at the paper distribution company he worked for at the time, he was nearly ready to leave his shift. But an angry customer came in demanding help. The customer insisted he was wrong to the utmost degree and that he would pursue legal action against the company. Kevin hurt him out and thought his claim would be unjustified, but instead only told the customer that he was not responsible for the company's legal matters. The customer only got more upset and called Kevin rude insult Kevin and for the man that he did not have to continue to help a customer that insulted him and left for the end of his shift. thankful to be away from the man