BEGIN:VCALENDAR
VERSION:2.0
CALSCALE:GREGORIAN
BEGIN:VEVENT
URL:https://www.learndesk.us/class/5794615212900352/lesson/f09a1482aa4ee830e55f017daa8342e6?ref=outlook-calendar
SUMMARY:Customer Service
DTSTART;TZID=America/Los_Angeles:20260515T190000
DTEND;TZID=America/Los_Angeles:20260515T200000
LOCATION:https://www.learndesk.us/class/5794615212900352/lesson/f09a1482aa4ee830e55f017daa8342e6?ref=outlook-calendar
DESCRIPTION: This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
At the end of this workshop you should be able to:

State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customer's needs
Use oustanding customer service to generate return business
Provide oustanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers

 
 

https://www.learndesk.us/class/5794615212900352/lesson/f09a1482aa4ee830e55f017daa8342e6?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
BEGIN:VALARM
TRIGGER:-PT10M
DESCRIPTION:Class Reminder
ACTION:DISPLAY
END:VALARM
END:VEVENT
END:VCALENDAR