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CALSCALE:GREGORIAN
BEGIN:VEVENT
URL:https://www.learndesk.us/class/5794615212900352/lesson/de490bb0dabe61fe168b5f8dcb473245?ref=outlook-calendar
SUMMARY:Training Manual
DTSTART;TZID=America/Los_Angeles:20260513T190000
DTEND;TZID=America/Los_Angeles:20260513T200000
LOCATION:https://www.learndesk.us/class/5794615212900352/lesson/de490bb0dabe61fe168b5f8dcb473245?ref=outlook-calendar
DESCRIPTION: You will learn:

Who We Are and What We Do
Establishing Your Attitude
Identifying and Addressing Customer Needs
Generating Return Business
In Person Customer Service
Giving Customer Service over the Phone
Providing Electronic Customer Service
Recovering Difficult Customers
Understanding When to Escalate
Ten Things You Can Do to WOW Customers Every Time


https://www.learndesk.us/class/5794615212900352/lesson/de490bb0dabe61fe168b5f8dcb473245?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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DESCRIPTION:Class Reminder
ACTION:DISPLAY
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