The Better Connect Academy (TBCA) is dedicated to offering online courses in the area of communication. We thrive to fill the communication gap between Hard of Hearing individuals and staff of different types of workplaces. ​We've been told over and over again that staff of all types of businesses/organizations/government agencies don't know how to provide effective communication with hard of hearing and deaf customers/clients/patients. They just have not been trained. At TBCA, we've created an online training course to help bridge the communication gap. The course includes techniques, facts, animation, and a quiz. Our online course is a certified Continuing Education course by the NCAAP (National Certification Council for Activity Professionals) and a CME (Continuing Medical Education) by the AAPA (American Academy of Physician Associates).

What will you learn in this course?

The modules consist of crucial information such as:

• Overview of hearing loss.
• Understanding the different types and degrees of hearing loss.
• Causes of hearing loss.
• The impact of hearing loss on communication.
• Challenges faced by hard-of-hearing and deaf patients.

Growing complaints:

• Common misconceptions about hearing loss and deafness.
• Communication barriers and how they can be overcome.
• What is the hard-of-hearing community saying?
• Effective Communication Strategies with patients.
• General Do’s and Don’ts with patients.
• Verbal and nonverbal communication techniques.
• Masks affect communication between a nurse and the patient.
• Assistive devices and technology - Apps, Hearing Loops.
• Hearing Loop Technology.
• Resources.
• Best practices for working with deaf patients and interpreters.
• Understanding cultural differences and their impact on communication with patients.
• Strategies for providing culturally competent care.
• Common cultural norms among hard-of-hearing and deaf patients.
• Communication strategies for nurses.

The course dramatically improves communication skills at work with hard-of-hearing patients/clients/co-workers and more importantly reinforces being ADA-compliantAll students receive a certificate of completion/attendance. This is a great corporate training and personal development course. The Better Connect Academy is dedicated to providing quality courses and a friendly learning environment. With our uniquely practical and straightforward approach, participants can begin applying their new skills after the course.