Nurses: Provide Effective Communication to Hard of Hearing Patients Per the ADA

Learn how to provide Effective Communication to hard-of-hearing patients/customers/clients as Federally required for businesses/government agencies/organizations and their staff.

Nurses: Provide Effective Communication to Hard of Hearing Patients Per the ADA

Learn how to provide Effective Communication to hard-of-hearing patients/customers/clients as Federally required for businesses/government agencies/organizations and their staff.
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About the Class

The Better Connect Academy (TBCA) is dedicated to offering online courses in the area of communication. We thrive to fill the communication gap between Hard of Hearing individuals and staff of different types of workplaces. ​We've been told over and over again that staff of all types of businesses/organizations/government agencies don't know how to provide effective communication with hard of hearing and deaf customers/clients/patients. They just have not been trained. At TBCA, we've created an online training course to help bridge the communication gap. The course includes techniques, facts, animation, and a quiz. Our online course is a certified Continuing Education course by the NCAAP (National Certification Council for Activity Professionals) and a CME (Continuing Medical Education) by the AAPA (American Academy of Physician Associates).

What will you learn in this course?

The modules consist of crucial information such as:

  • Overview of hearing loss.
  • Understanding the different types and degrees of hearing loss.
  • Causes of hearing loss.
  • The impact of hearing loss on communication.
  • Challenges faced by hard-of-hearing and deaf patients.

Growing complaints:

  • Common misconceptions about hearing loss and deafness.
  • Communication barriers and how they can be overcome.
  • What is the hard-of-hearing community saying?
  • Effective Communication Strategies with patients.
  • General Do’s and Don’ts with patients.
  • Verbal and nonverbal communication techniques.
  • Masks affect communication between a nurse and the patient.
  • Assistive devices and technology - Apps, Hearing Loops.
  • Hearing Loop Technology.
  • Resources.
  • Best practices for working with deaf patients and interpreters.
  • Understanding cultural differences and their impact on communication with patients.
  • Strategies for providing culturally competent care.
  • Common cultural norms among hard-of-hearing and deaf patients.
  • Communication strategies for nurses.

The course dramatically improves communication skills at work with hard-of-hearing patients/clients/co-workers and more importantly reinforces being ADA-compliantAll students receive a certificate of completion/attendance. This is a great corporate training and personal development course. The Better Connect Academy is dedicated to providing quality courses and a friendly learning environment. With our uniquely practical and straightforward approach, participants can begin applying their new skills after the course.

Author

Jean "John" Nalbantian

Jean "John" Nalbantian, is the founder, creator, President and CEO of The Better Connect Academy, LLC.  With over 23 years of experience working with hard of hearing individuals and other disability groups, his experience and connections helped in the development of this very important online course. His vision is to continue advocating for the...

School

The Better Connect Academy

Communication is good. Better communication is BEST.
The Better Connect Academy is a Continuing education provider approved by the BRN, AAPA, NCAAP. We teach enrollees, how to provide effective communication to heard of hearing and deaf customers, clients and patients.

Requirements

  • You should have been medical staff.
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What's Included

Language: English
Level: Beginner
Skills: Communication Skills, Tools and Technology, Business, Business Communication, Business Challenges, Federal Laws, Hearing Loss
Age groups: 18+ years
Certificate: On completion
Duration: 34 minutes
1 Video
1 Quiz

Additional Details

Email Address: info@thebetterconnectacademy.com
Phone number: +17472006027
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