Hi, everyone. Welcome back to lesson eight. In this lesson, we're going to talk about a strategy to get everyone trained in successfully using the new system. I'm Jennifer Nicholson. One of the best ways to increase the likelihood of an IR p implementation success is with an effective and user training program. There are several levels of escalating contribution that can result from a well executed end user training program, ensuring that on day one, everyone can log on to their system, get to the transactions they need to do their jobs, and have the knowledge to execute the transactions by themselves is the most basic level of success.

Without this baseline competency, there was no question the effort would fail. This level of competency can only occur if the end users have received effective educational instruction and have been asked to practice applying what they've learned. The second tier of end user training success is have some end users sufficiently trained so that they can participate effectively involved Testing leading up to going live. These people contribute beyond their tasks to the patient because they bring real world eyes to problems to which the implementation team may have grown blind. They recognize what areas of training are going to be especially problematic. Also, they can look at system output, and in a glance, but common sense errors that a team unfamiliar with the day to day data might overlook.

The highest benefit of end user training is to increase the effective size of the problem solving team at go live. problem solvers are helpful positive energy contributors to an effort much more valuable than the more common problem identifiers who are content to throw a problem over the wall to the implementation team and walk away. Best way to increase the number of problem solvers is to identify individuals during training, who either show unusually quick comprehension of the material or unusual curious acity and to give those people additional training and mentoring. All of these levels require a consistent and logical education process. Everyone in the organization who will touch LRP must be identified by name and job function. every transaction required for that function must be identified and assembled into an appropriate security role.

Training material must be prepared and efficient practice problems set up so that everyone can engage in hands on practice. Different types of transactions require different amounts of preparation and master data. With five valid customers and five valid materials, you can create dozens of different sales orders, but you can't report production unless you have a work order and sufficient inventory for all components. Instructors must be enthusiastic, knowledgeable and patient. Training must be time shortly before implementation, or else retention goes down dramatically. Getting the maximum number of people company trained in IR p for go live is an incredible boost for success.

The need to conduct training occurs during the exact timeframe that anxiety about go live is peaking. Keep everyone focused on the prize training is a key success factor in our next lesson, a few ideas for managing the IR p budget, which can be quite a challenge at times. Thanks for joining me