So we're at the end of our course now, and I've got a few final words. culture change is both deceptively easy and more complex than you might think. We said things like set the right example, greet people in a friendly manner. These seem like easy, common sense things to do. But of course, we see that that doesn't always happen. So they must be more difficult than they sound.

It's also complex, because it's the aggregates is the adding up of lots of individual decisions based upon beliefs and perceptions that exist in people's heads and we can't see that respect is an internal state. So all we can go on is the behavior that reflects whether somebody shows respect or not. So focus on specific behaviors that you can observe. And please, feedback to us about your experiences. We always like to hear how you've used the things you've learned on these programs. Do you want to add another facet to your culture?

If so, check out our other modules, including creating a culture of continuous improvement and the culture of safety. Thank you very much for listening.