Welcome to Module 10, the art of civility. We're getting towards the end of the class, and I thought it would be nice to end on this note. So what I mean by civility is smile at people in your life. Listen with respect. Going back to the three levels of listening, Think before you speak. Don't interrupt the speaker.

Be engaged. Show curiosity. Don't be distracted by incoming calls and texts on your cell phone while you're talking to someone who is in your presence. Be yourself as you are appreciated as who you are. Say a kind word. Be grateful.

Civility is important In our fast paced, high tech and rapidly changing world, I live in Manhattan. And oftentimes, New Yorkers rush everywhere. They're probably the fastest walkers on the planet. As a result, sometimes people push their way through a crowd. They complain about the slow walking tourists and can be rude. But on the bright side, there are those who are kind who smile at you say a kind word to you and do a thoughtful deed for you.

For example, I live in a skyscraper. And we have this very kind doorman, who is so cheerful and brings happiness to everyone he encounters with the simple, Happy Happy Monday, man, or Happy Happy Tuesday with the great big smile. Most of us respond with a smile back to him and we asked about his family. This is civility in a very different City. It's a simple gesture, and can be done by all of us. How about the next time you're in an elevator, and instead of staring blankly into empty space, or listening to your iPhone, say hello to your neighbor and wish him a nice evening or a good morning, you may have made their day by acknowledging their presence.

What can you do to practice the art of civility? Every day? being thoughtful and kind isn't in alignment with mindful communications. So in essence, how do you want to be remembered? What you say or do is a reflection of who you are and you are responsible for what you say and do unto others. So I will repeat all these accessible Along with mindful communications, assist you with being more aware of what you say, and do, which is a reflection of who you are.

We are all responsible for what we say and do unto others. You don't have to be perfect, like I've said before, as none of us are, but at least try to think before you speak. I'd like to ask you to reflect on this question. How do you want to be remembered? It's not a question of your legacy. It's about day to day interactions with your loved ones, friends and colleagues.

Do you want to be remembered as the guy who discriminates against women in the workplace, or the one who supports women? Think of the me to movement that's going on worldwide, which goes back to objective listening and acknowledging the speaker for his or her point of view, and respectfully exchanging different points of view. We're trying to make the world a better place to live in and have better relationships so continue to be positive and have positive interactions with others. With that said, I look forward to Module 11 with you regarding Final Thoughts