Chapter one. Who are we? We are Keystone hospitality development consulting, a group of travel experts that have come together with decades of hospitality property, hotels, resorts, inns and bed and breakfasts visitation experience. We have spent thousands of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of World Class tour and travel companies, as well as receive feedback from hundreds of thousands of customers. This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travelers, as well as management and employees. We understand what it takes to make a hospitality property successful as well as practices that can ensure failure.

This book is designed to get you started on the right track and it followed when you open the doors to your independent hotel. resort in or bed and breakfast, you'll be well on your way to becoming successful.