In this video, we're going to talk about how people respond to change. And the first detail work on this was done by a doctor called Elisabeth Kubler Ross, who articulated the grief cycle, five stages of grieving, which are the stages we go through when we learn about a loss, or our own future mortality. And these stages, start with denial, it ain't gonna happen. And then they move to anger, we get angry about the loss, we get angry about the fact we're going to die. And then we move to bargaining. And we start to argue with ourselves argue with our deity about why they shouldn't happen.

Then, when we really realize that there's nothing we can do when we move into depression and then finally, We work our way through to acceptance. So that grief cycle data is the basis of a lot of the work that's going on in articulating the way people respond to organizational change. Not because organizational change is the same as losing a loved one, or finding out that your life has been foreshortened. But because our sensory centers of our brain, the way that we process things, will never evolve to deal with organizational change. Our ancestors didn't grow up in an environment where they would come back to the cave one night to find that the cave master had moved their rock from over there to over there. Consequently, our brains hijack the grief mechanisms, because they're the most nearly suited mechanisms for dealing with change because change is most like grief and anything that we're actually involved.

To handle and the first people to look at how you might adapt the grief cycle to organizational change with Cynthia Scott and Dennis Jaffe. And their organizational change model is widely used. It starts with denial, then moves on to resistance, then to exploration, and finally, to acceptance. So you can see it's very, very similar. So this very simple change grid is the basis of the way that a lot of us understand how change happens. In the next video, however, I'll enlarge on it by showing you my model, which adds some additional complexity, subtlety that is hugely valuable in understanding the way that people respond to check