So in this video, I actually wanted to take you back into the backend of the Google My Business profile page. And another really, really important thing that you can be doing is once you've actually started to get reviews on your business, is you can go in and actually respond to those reviews. Now, this looks really good, you'll find that oftentimes, if you're saying like Amazon, or another really good example would be the Android store, I use an Android phone. So I'll commonly see that on applications. For example, on the Android store, people will leave comments whether or not they're good or bad. And you'll see developers actually respond to those reviews.

And a lot of times it's a pretty generic comment, but there'll be like thanking people and just showing appreciation for the fact that they've actually left a review about an application or you'll see product vendors do this on Amazon, they'll actually respond to reviews and just kind of give some insight. I know one of the popular computer vendors, I always see them responding to especially negative reviews and reaching out and saying, hey, contact us for support and you know, just really, really Reaching out. So this is something that you can do as well. And if you're in the back end here, you're gonna see, here's the average Google rating, how many total reviews you have on Google. And then how many of those reviews you have not responded to. And here you can see that this lighten up is actually keeping up with it quite well.

So they've only got a few in here that they have not responded to. If I click on Manage reviews, I'm actually going to get all the reviews here that have come through. And you can see that, you know, here's someone that's not very happy, and they've already left a response. So if I do view and edit, you can actually see, here's the full review that this person left. Clearly they wrote kind of a little book here. And you can see the company's responding.

Hi, Shawn, I appreciate your comments. I'm glad you got control of you know, basically just saying thanks for this and that, you know, Hi, I'm the owner and you know, you can reach out to me, you can contact me directly calling the main number. So they're like the owners coming in here and responding, willing to help out. And if I was a potential customer, and I'm reading these reviews, and I look Say I read this whole thing, I'm not going to read it right now it does seem pretty long. And I read something that's very disconcerting, you know, like, it looks like this person just kind of glimpsing at this looks like they got kind of they feel ripped off, they paid a lot of money for something they didn't feel as a fair price. So if I read this, I might think, well, man, I don't want to go hire this company that I don't want to get ripped off either.

But if I see the fact that this, you know, the owner is coming in here and actually responding to this review, it really just puts off a good perception that, you know, they care about their customers, they're willing to do what it takes. And you know, it's just gonna give off a good perception for new potential business. So I highly recommend going in and even responding to reviews that you know, are positive here you can see they left a very basic response of just thank you. We appreciate your kind words, and we always enjoy working with you, you know, it doesn't this this takes two seconds to leave something like this. So you know, take the time, go in and even respond to your positive reviews. And I think Google is gonna kind of give you a reward as well as each In your your potential new customers