Leah was attempting to convince his manager Conrad that the office needed to make some changes. Leo had been with Conrad's company for a few years, having recently switched from a similar job he had been at for close to 10 years. He was explaining to Conrad that his old office was more efficient due to several easy to make changes. He continued showing Conrad a chart that showed the changes would increase productivity by 20%. Conrad was still unconvinced, so Leo tried an emotional appeal. He told Conrad that he would be more relaxed if the office ran smoother and he would have less hassle to deal with in his daily routine.

This helped Conrad get on board with Leo's plan.