Hello and welcome. My name is Chandra, and I'm an author and life skills coach. I was a technology manager in the IT industry for more than 25 years. And I've handled a variety of infrastructure implementations and customer support roles costing several bags of code. I'm also an author, and I've written more than 20 books on various subjects. All my books can be found on sites like Amazon, Barnes and Noble, Smashwords, apple, and so on in both paperback and ebook formats.

I also publish a digital magazine called self improvement International, which contains various useful articles on topics like personality development, leadership, workplace management, humor, and other topics like writing and publishing. It also has a children's section to encourage kids to become writers. This magazine is fully optimized to be read on all smartphones, tablets and computer browsers. In this course, I will teach you how to start a unique and powerful department in your organization. As you are aware, almost all companies worldwide will have the usual departments like sales, marketing, HR, tech support, r&d and so on. But they will be missing one important department that is absolutely necessary to run the organization smoothly.

This missing department is called it asset management or ita M for short. Now, why such a department is required? Most organizations do not think that it asset management is a crucial function. Hence, they will have a low level of maturity. This is because they mistakenly assume that this is a boring store's management activity. Secondly, technical staff will be unable or unwilling to do such activities as it involves non glamorous activities like maintaining paperwork, taking stock, managing inventory, process, invoices and so on.

But the costs and problems of not having a proper ITSM team are huge. Without ita m DEP. There will be no control over it hardware and software budgets will overshoot. Old and obsolete equipment will be lying all around, software licensing will be a mess. theft and misplacement of assets will become common and so on. Now, what will you gain by having this department This is a powerful technical commercial department that can keep the top management auditors and finance departments happy.

By implementing an item team, you and your team will gain technical leadership, financial leadership, vendor management abilities, save costs and learn the ability to interact with all layers of employees in your organization. You will gain a tremendous amount of industry knowledge about hardware and software as you will be continuously involved in the lifecycle of an asset. You can gain industry contacts, attend useful seminar, meet subject experts and even get help in carrier most management will depend on your data for approving budgets and take strategic decisions. You will attend important meetings to present the ongoing and impending it costs to the management. Senior management can take better decisions regarding their IT infrastructure with a properly functioning asset team. As you can see, very few departments offer such a variety of knowledge and interactions for an employee within a single department.

This is why asset department is a crucial function for any organization, and can be compared to the armed forces of a country that protect the nation assets. The information provided in this course will be enough for you to kick start a professional ITSM team in your organization. So without wasting more time, let us dive in and start your journey. Please proceed to lecture one to begin the course. Thanks for watching.