Module 10 dealing with angry people. It is not just our own anger that can get overwhelming. another person's blow up can also trigger intense reactions in us, including shock, fear, and even reactive rage. In this module, we will discuss how we can effectively deal with angry people. Specifically, we will talk about the energy curve, de escalation techniques and guidelines on when to back away and what to do. Understanding the energy curve.
One of the tricky things about handling another person's anger is reacting in a way that will not escalate to anger. This is where understanding of the energy curve can help. The energy curve shows the pattern commonly found in angry reactions. It shows how Angry reactions progress in stages and each stage there are appropriate responses. Here are some of the points to note about the energy curve. Number one rational behavior.
The baseline of the curve is rational behavior. This is the stage when a reasonable discussion about the cause of the anger can happen. Before an angry reaction, a person is said to be in that rational frame of mind. However, once the angry reaction takes root, people go into a state of mind not conducive to reasoning is important than to get the person back to a rational frame of mind. The amplification you cannot reason with a person during these times when their anger is taking off at the height of their anger, rage and even at the point where they are cool down, you'll just waste a perfectly good argument. Number two, take off.
Angry reactions slowly builds momentum. And the point when the anger is gaining energy is called the take off stage. The way anger builds in intensifying differs from person to person. For example, some people start with a hostile face reactions, which progresses to shouting and which progresses to hitting the table. Other people build up anger in less obvious ways. They start with keeping quiet and then they progress to physically withdrawing themselves from other people.
That anger would continue to build energy until it reaches its peak. implication angry anger. Anger naturally builds energy during the takeoff. face, arguing back at this point, in fact, any conversation would just be futile, don't react or respond. Number three, slow down. In this stage is the most intense of the person's reaction.
It's a turning point do we action stops gaining momentum and begins a steady decline. Number four, cool down. Once the angry reaction has reached its height, it will start to subside. You can tell by observing the person's behavior. Often their voices go down to a level tone and they are not moving their hands as much as they seem to breathe easier unless provoked further person will run out of state. However, if you start arguing to the person or agitating the person even during this stage, the reaction can take off again.
Implication only when the angry reaction has slowed down, can you introduce supportive behavior. Supportive behavior can be any statement that acknowledges the anger example, I can see that this is an upsetting experience for you. Number five, back to rational behavior. Once the individual has returned to this stage, you can begin to start talking about the problem reasonably. You may even start problem solving at this point. Summary.
When a person is angry, just let them vent. It's the fastest way to deal with this. situation, de escalation techniques, de escalation techniques or skilled interventions designed to facilitate a person's cooling down process. reduce the possibility of getting verbally or physically hurt and gain control of the situation. The following are examples of de escalation techniques. Practice active listening, most of the time, all an angry person needs as an opportunity to tell someone how they feel and have their anger acknowledge.
Seeing that you are genuinely listening to their grievance can help lessen the intensity of their angry reaction. The following are some helpful components to active listening. Number one, show non verbally that you are listening. Make sure that your posture shows openness Establish icontact speak in a soft, well modulated, non threatening tone of voice to reflect reinstate when you hear from the person example, this is what I heard from you. You are mad because the Packers did not arrive on time. You can also mirror back their body language in a tentative but objective non judgmental fashion.
An example, I can see that you're really upset your class B the deaths very tightly. Number three, clarify help the person make sense of their garbled, confusing or logical statements. Could you help me explain to me a bit more about what happened in the cafeteria? What do you mean he bullied you? Increase personal space. Anger can escalate if a person feels that he or she is being stifled.
Make sure your body language is non threatening. Create distance between you and the person. help the person recover a sense of control. angry people may feel victimized by a situation and may need to recover even a small sense of control. You can help do this by a giving them choices. B, an example would you like to move to a different area to talk c seeking their permission to speak D an example May I tell what I think about what just happened?
He focusing on immediate solutions F, an example. What do you think we can do today to help solve this issue? orient them to immediately. People temporarily lose track of their immediate surroundings at the height of getting overwhelmed. orienting the person to the time, his location and who he is with can help de escalate a person. It helps a person feel less threatened if he knows where he is and how he got there.
The goal also is to shift him from attending to his overwhelming feelings to recovering rationality. Invite criticism, x the angry person to voice his or her criticism of yourself or the situation more fully. You might say something like, go ahead, tell me everything. That has you upset. Don't hold anything back. I want to hear all you have to say agree if possible, if not agree to disagree.
There are cases when anger is triggered by legitimate grievance. And these cases it can help the person lose steam by hearing someone validate the presence of injustice, at the very least, agreeing that the person has a right to the opinion can have them help de escalate anger. reiterate your supporting, emphasize your willingness to help an example. Okay, I don't know how this thing could have happened. But you have my assurance that I'll stay with you until we figure it out. set limits tell the person that you are willing to listen but you appreciate initiate the tone down of the expression of their anger.
An example I'm listening right now, I like to talk. But without the shouting. When you shout, it is distracting. And if this issue is important to you, that I want to be able to concentrate without hearing you raise your voice. Can we start again? How did I upset when to back away and what to do next.
Not all angry reactions can be effectively dealt with. Here are situations when it is more advisable to back away. Number one, when you are too affected by the issue to view it objectively. De escalating anger requires that you can take yourself out of an issue even temporarily and look at it objectively. However, if the issue has a personal meaning for us, we're too tired to properly intervene, then we don't have the resources to de escalate the anger. What to do?
Withdraw from the situation and talk to someone you trust about your films. Number two, when there are warning signs for verbal and or physical violence, your priority is always your well being and safety. Warning signs for violence including history of violent behavior, severe rage for seemingly minor reasons, possession of weapons and threats of violence, what to do, get as far away from the person as you can go to a public place. Number three, when there is influence of mood altering such says no de escalating technique can help you deal with a person who has taken out Gohan and mood altering drugs, both legal and sometimes antidepressants and illegal. What to do? disengage from the conversation and talk with them when they are so far.
Number four when no amount of rational intervention seems to work, there are moments when a person is hell bent on raging, and the anger will escalate regardless of what intervention you use, it is possible that the strength of the anger significantly more than the person's resources to cope. This is signaled by a tendency for anger to still take off even after slowing down and cooling down despite the absence of provocation. What to do disengage from the conversation and reschedule the talk for another time. Number five when there are signs of serious mental health conditions, well there are no categories of anger disorders. In the diagnostic Manual of Mental Disorders, some serious mental health conditions are related to anger. And these cases, intensive therapy and psychiatric medications may most be appropriate.
As a rule, people who suffer impairment of reality testing can not be expected to be rational or reasonable signs to watch out for paranoid delusions, hallucinations and past history of violence based on delusions, chronic and rigid patterns of the use of Anger as a coping mechanism may point to a personality disorder. What to do? compassionate understanding is key. However disengage yourself immediately. At some psychotic symptoms are correlated with a tendency towards violence. Refer to the appropriate mental health profession.
Case Study, dealing with angry people when you're not one of them can be very challenging task for many of us. Just like others, Peter started to have anger triggered whenever he had to deal with angry people in his family or on the street. Because of the fact that his family has been known for anger management issues. Peter started applying what he called the energy curve technique, which allowed him to handle his family's anger and not escalating it to a worse form by using his logic to the