Module 9: Video Lesson

Managing Anger and Frustration in the Workplace Module Nine: The Triple A Approach
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Transcript

Module nine, the triple A approach. Anger is exasperated by filling of victimization and helplessness. It helps us to know that we always have at least three options when dealing with an anger provoking situation. You can alter, avoid or accept. alter, you are not a victim of your situation. You always have the option of taking a deliberate and well thought out responds to an anger provoking situation.

Your options typically fall into three categories. alter, avoid, or accept. alter means that you initiate change. You can change things in your environment that are within your control. You can also initiate changes within yourself. The following are ways that you can change to deal with anger more effectively.

Number one, change non productive habits. If you know that you have a particular way of doing things that often result into an anger situation, perhaps it's time to take a break from the pattern. For example, if you know that mediating a family quarrel while your mind is tired from work often leads to blow ups. Then reschedule family meetings to times when you're more relaxed. Number two, respectfully ask others to change their behavior and be willing to do the same. You can't control other people's thoughts, feelings and behavior.

You can however, Let them know that you appreciate the change. Waiting for lightning to strike people with habits that irritate you will never get you anywhere. Perhaps proactive communication can. Number three, change the way you view a situation. Sometimes it's our interpretation of a situation that makes us angry, rather than situation itself. What you can do is change your way of thinking.

For an example, irrational thoughts like I have to be perfect at all times, usually result in anger directed at oneself when failures happen. Maybe if you start thinking it's alright to fail now and then then things would get easier. Number four, change the way you react to a situation You can also deliberately change the way you respond to. Anger usually begets anger. We raise our voice when someone raises their voice to us. But if you take a moment and find other ways to respond, then maybe you can manage your anger better.

Avoid. Avoid means staying clear of situations that that can make you angry. The following are avoid ways that you can do to deal with anger more effectively. Number one, steer clear of people who make you upset. Anger is often triggered by interactions with difficult people or people who just rubbed you the wrong way. If you know that a person is eliciting an intense anger reaction in you and you Feel that you can't control it, then perhaps it's best that you just take action to avoid this individual number to steer clear of your hot buttons.

One of the advantages of knowing your hot buttons is that it enables you to structure your day in such a way that avoids them. For an example, if too many deadlines make you angry and stress, then learn time management. Or don't take more projects than you can handle. Saying no is a good avoid response. Number three, remove yourself from a stressful situation immediately. Another voice intervention is to immediately remove yourself from a situation that might escalate your anger.

For an example, if a peer provokes your anger. You don't have to stay around to listen to what he or she has to say. You can opt to walk away and address the issue another day. Except, unfortunately, there are some things that we cannot change nor avoid. In this case, we have to accept them. This is true in many things that involve unrecoverable losses, like an accident or financial collapse.

The following are examples of except responses to dealing with anger. Number one, find learning when you have no choice but to accept a situation. make the most out of it by distilling the lessons from the experience. This way you could recover control by making proactive changes to prevent the situation from happening again. Number two, seek higher purpose finding meaning can help in managing anchor. interpreting situations based on one's faith or personal philosophy can lessen its threatening impact on the self.

For instance, there are people who think that every negative experience is an opportunity, a call for change. Number three, vent to a friend. If you can't do anything but accept a situation at the very least find someone to share your experience with. venting with a trusted friend or a mental health professional can help you integrate the experience better in your life. This can help you move on faster and more effectively. Case Study Helens balls was the title A person who could not be managed by anyone, but also who used to oppress his employees.

After being treated in a bad manner for many months, Helen finally decided that it was time for her to take action. She knew she couldn't afford to lose the job. So she made some research and found out the triple A approach from her art. It works by making a decision on whether to alter, avoid or accept a situation. The principle is simple and managed to pay off regardless of which of the A is put into use by trying to alter the situations that her boss put her into, but also avoiding the worst and accepting the ones which couldn't generate a scandal allowed Helen to continue working without facing many problems. While she also started to have a bit more influence on the decisions that our boss made, and how he approached her.

After completing the documents associated with this module, please begin module 10

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