The Kano Analysis Grid - Performance Requirements

0 minutes
Share the link to this page
Copied
  Completed
You need to have access to the item to view this lesson.
One-time Fee
$49.99
List Price:  $69.99
You save:  $20
€46.30
List Price:  €64.82
You save:  €18.52
£39.82
List Price:  £55.75
You save:  £15.93
CA$68.33
List Price:  CA$95.67
You save:  CA$27.33
A$75.61
List Price:  A$105.86
You save:  A$30.25
S$67.64
List Price:  S$94.70
You save:  S$27.06
HK$390.49
List Price:  HK$546.72
You save:  HK$156.22
CHF 45.36
List Price:  CHF 63.51
You save:  CHF 18.15
NOK kr540.03
List Price:  NOK kr756.09
You save:  NOK kr216.05
DKK kr345.45
List Price:  DKK kr483.66
You save:  DKK kr138.21
NZ$83.03
List Price:  NZ$116.24
You save:  NZ$33.21
د.إ183.60
List Price:  د.إ257.06
You save:  د.إ73.45
৳5,845.82
List Price:  ৳8,184.61
You save:  ৳2,338.79
₹4,174.91
List Price:  ₹5,845.20
You save:  ₹1,670.29
RM235.92
List Price:  RM330.31
You save:  RM94.39
₦74,584.08
List Price:  ₦104,423.68
You save:  ₦29,839.60
₨13,902.01
List Price:  ₨19,463.92
You save:  ₨5,561.91
฿1,832.63
List Price:  ฿2,565.83
You save:  ฿733.20
₺1,612.56
List Price:  ₺2,257.71
You save:  ₺645.15
B$257.80
List Price:  B$360.94
You save:  B$103.14
R919.94
List Price:  R1,287.99
You save:  R368.05
Лв90.58
List Price:  Лв126.81
You save:  Лв36.23
₩68,356.32
List Price:  ₩95,704.32
You save:  ₩27,347.99
₪185.58
List Price:  ₪259.82
You save:  ₪74.24
₱2,888.34
List Price:  ₱4,043.91
You save:  ₱1,155.57
¥7,819.98
List Price:  ¥10,948.60
You save:  ¥3,128.62
MX$838.87
List Price:  MX$1,174.48
You save:  MX$335.61
QR182.22
List Price:  QR255.13
You save:  QR72.90
P678.83
List Price:  P950.42
You save:  P271.58
KSh6,523.69
List Price:  KSh9,133.69
You save:  KSh2,610
E£2,341.89
List Price:  E£3,278.83
You save:  E£936.94
ብር2,869.17
List Price:  ብር4,017.07
You save:  ብር1,147.89
Kz41,694.65
List Price:  Kz58,375.85
You save:  Kz16,681.20
CLP$46,239.25
List Price:  CLP$64,738.65
You save:  CLP$18,499.40
CN¥361.65
List Price:  CN¥506.34
You save:  CN¥144.69
RD$2,908.23
List Price:  RD$4,071.75
You save:  RD$1,163.52
DA6,715.16
List Price:  DA9,401.76
You save:  DA2,686.60
FJ$112.29
List Price:  FJ$157.21
You save:  FJ$44.92
Q388.19
List Price:  Q543.50
You save:  Q155.30
GY$10,458.52
List Price:  GY$14,642.77
You save:  GY$4,184.24
ISK kr6,968.10
List Price:  ISK kr9,755.90
You save:  ISK kr2,787.80
DH501.79
List Price:  DH702.55
You save:  DH200.75
L888.08
List Price:  L1,243.38
You save:  L355.30
ден2,853.42
List Price:  ден3,995.02
You save:  ден1,141.59
MOP$401.97
List Price:  MOP$562.80
You save:  MOP$160.82
N$918.22
List Price:  N$1,285.58
You save:  N$367.36
C$1,839.19
List Price:  C$2,575.01
You save:  C$735.82
रु6,676.91
List Price:  रु9,348.21
You save:  रु2,671.30
S/185.65
List Price:  S/259.92
You save:  S/74.27
K193.88
List Price:  K271.44
You save:  K77.56
SAR187.47
List Price:  SAR262.48
You save:  SAR75
ZK1,285.29
List Price:  ZK1,799.51
You save:  ZK514.22
L230.41
List Price:  L322.59
You save:  L92.18
Kč1,145.43
List Price:  Kč1,603.70
You save:  Kč458.26
Ft17,889.44
List Price:  Ft25,046.65
You save:  Ft7,157.21
SEK kr542.64
List Price:  SEK kr759.74
You save:  SEK kr217.10
ARS$44,203.24
List Price:  ARS$61,888.08
You save:  ARS$17,684.83
Bs345.23
List Price:  Bs483.35
You save:  Bs138.12
COP$193,791.15
List Price:  COP$271,323.12
You save:  COP$77,531.96
₡25,602.27
List Price:  ₡35,845.23
You save:  ₡10,242.95
L1,234.92
List Price:  L1,728.98
You save:  L494.06
₲375,119.84
List Price:  ₲525,197.80
You save:  ₲150,077.95
$U1,925.98
List Price:  $U2,696.53
You save:  $U770.54
zł197.81
List Price:  zł276.95
You save:  zł79.14
Already have an account? Log In

Transcript

Now, let us observe the performance requirement. This requirement is also designated as one dimensional customer requirement. For example, in the IMS bank, allowing the customer to track which stage of the loan approval process is the customer's application in is likely to be a one dimensional customer requirement. Likewise, if the customer loan can be approved with minimal and necessary documentation, that is another one dimensional requirement, customers would love it. Of course, some of these requirements have to be met satisfying the legal and regulatory requirements of the specific countries tooltip the more the one dimensional requirements are met, the more a customer is satisfied

Sign Up

Share

Share with friends, get 20% off
Invite your friends to LearnDesk learning marketplace. For each purchase they make, you get 20% off (upto $10) on your next purchase.