Asking Questions

Leadership Skills: Communicating Effectively Communication Tools and Techniques
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Transcript

Let's talk about the usefulness of asking questions. Now the effective use of questions can have a positive effect on the communication process. There are two types of questions closed ended and open ended. In many situations, both types of questions will be helpful. So let's first take a look at closed ended questions. Closed ended questions are generally used when you are looking for a simple response.

They can be answered in one or two words. They are useful to confirm information or clarify your understanding. They lead to specific answers. They are tools that are very useful in situations that require specific bits of information. For example, Person A with x how many modules Did you Complete today in person B would say oh about one or two, and then Person A with x, can we schedule another meeting? And then Person B would say, Sure.

And then Person A would ask, Is everything going okay for you here? Person B would say, Yep, totally fine. You see what I mean? Now let's take a look at open ended. open ended questions are used when you want to go more in depth. They cannot be answered in one or two words.

They require explanations. They're useful in situations that require an understanding of all the factors involved. They tend to begin with what how, tell me describe and explain. They are sometimes phrase as statements. So a good example of an open ended question would be So what do you think people like working here? Or you can also say, what do we need to do to help you succeed?

And again, you can also say, What do you like about your life? These are all good examples because they kind of force people to talk more and do more of an explanation, instead of just giving like a one word answer. So let's try those tools out. And you'll be surprised when you ask questions, understanding how tax question understanding between open ended questions and closed ended questions. It works great to especially when you have kids, like you know, close to being teenagers and you really want to know what's going on, you know, the type of questions to ask. Okay, so, I want to do an activity with you.

And no, you're not getting crazy on this. So don't worry. Don't break out in hives and start Breathing all hard, right? So, here's the instructions. I want you to write one to two questions for the following situation that you could ask to gain information and understanding this activity is to help make sure you understand the proper use of open ended questions. Some example starters for open ended questions.

Are these. How are you? What do you think? Tell me about, describe and say more about. So with that in mind, let's go over the situation together. A good friend of yours just stopped by to ask for some advice.

They are having issues with their boyfriend or girlfriend. Lately, they have been canceling dates and acting strange. Your friend thinks that they're cheating on them, but they're not sure. What could you ask your friend to get more meishan about the situation. So I want you to go ahead and pause the module right? And started back up once you wrote down your two questions, okay?

Just wanted to but try to do two. All right, and we'll go over the situation in a moment. And I'll tell you what I would x. All right, no cheating. Okay? Remember, you're not cheating me, you're cheating yourself.

So, you know, we're going by our honor rule. All right. So write your questions and then start it up again. Okay, so let's go over this real quick. In my point of view, your friend could be overthinking things, so you need to gain more information in order for you to get a better understanding. So one thing I would have asked is, can you give me more details about how they've been acting strange Or can you say more about when you started to notice the weird behavior, something of that nature?

Well, we really want to get is the person to talk more and give us more information. I chose that scenario because I'm pretty sure most people have probably experienced something like this before. And if not this, then something similar. But always keep in mind that perception Trump's intent, I'll say that again, perception Trump's intent. So to paraphrase, even though you have very good intentions, people might not see things the same way you do. So you must be very accurate and clear with how you communicate so as to not make people perceive you in the wrong way.

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