This course teaches students how to communicate more effectively. In it you will learn about:

1. Facts about communication
2. Self-check up
3. Three levels of listening
4. Attending skill
5. Asking questions
6. The paraphrasing technique
7. Expressing empathy

What will you learn in this course?

• Being able to clarify expectations better and minimize misunderstandings.
• Improving conversation exchange by understanding open-ended and closed-ended questions.
• Increase understanding and precision through paraphrasing.
• Learning to De-escalate tense situations with empathic responses.