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URL:https://www.learndesk.us/class/5397571507847168/lesson/5e9eaeb63ba9e62906d56d0212775fec?ref=outlook-calendar
SUMMARY:Discover Your Customer's Experience
DTSTART;TZID=America/Los_Angeles:20260502T190000
DTEND;TZID=America/Los_Angeles:20260502T200000
LOCATION:https://www.learndesk.us/class/5397571507847168/lesson/5e9eaeb63ba9e62906d56d0212775fec?ref=outlook-calendar
DESCRIPTION: 
To understand user experience, we listen to what they say, observe what they do. Listen and observe only good for explicit, observable knowledge. What they say and do sometimes contradict.
A good way to gain insight into not so obvious, tacit, and latent knowledge of users, we need to get them “Make” things to show us and let them tell their story. Users actively participate in the design process.


https://www.learndesk.us/class/5397571507847168/lesson/5e9eaeb63ba9e62906d56d0212775fec?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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