BEGIN:VCALENDAR
VERSION:2.0
CALSCALE:GREGORIAN
BEGIN:VEVENT
URL:https://www.learndesk.us/class/5352128606371840/empathy-edge?ref=outlook-calendar
SUMMARY:Empathy Edge: Fast, Effective Empathy Skills for Healthcare Professionals
DTSTART;TZID=America/Los_Angeles:20260515T190000
DTEND;TZID=America/Los_Angeles:20260515T200000
LOCATION:https://www.learndesk.us/class/5352128606371840/empathy-edge?ref=outlook-calendar
DESCRIPTION: Why This Course Matters
Empathy isn’t a “nice-to-have” in healthcare — it’s a clinical skill. When patients feel understood, they relax. Their fear decreases. Their cooperation increases. And your work becomes safer, smoother, and faster.
Yet many patient interactions unintentionally create anxiety because patients are frightened, vulnerable, or unsure how to communicate what they need.
What will you learn in this course?

How to express empathy in the first 10 seconds of a patient interaction
How to quickly calm patient fear, anxiety, and confusion
How to build trust and cooperation with any patient, including nonverbal ones
How to avoid common communication habits that accidentally increase fear
How to create a patient-centered experience under time pressure
How to recognize emotional cues and respond with confidence
How to use small empathy behaviors to improve outcomes and satisfaction
How to strengthen team communication and reduce...

https://www.learndesk.us/class/5352128606371840/empathy-edge?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
BEGIN:VALARM
TRIGGER:-PT10M
DESCRIPTION:Class Reminder
ACTION:DISPLAY
END:VALARM
END:VEVENT
END:VCALENDAR