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URL:https://www.learndesk.us/class/5304296432205824/lesson/9fa807dd4265db6858bc3b9c680c7b7b?ref=outlook-calendar
SUMMARY:Lesson 2: Understanding Your Response
DTSTART;TZID=America/Los_Angeles:20260513T190000
DTEND;TZID=America/Los_Angeles:20260513T200000
LOCATION:https://www.learndesk.us/class/5304296432205824/lesson/9fa807dd4265db6858bc3b9c680c7b7b?ref=outlook-calendar
DESCRIPTION: Interpersonal interactions are like a dance. People trade responses back and forth. In the case of a cranky customer, they are being cranky and you are responding to their crankiness and they are responding to how you responded to them. Understanding that your response will have an impact on how the other person responds is the key to interpersonal enlightenment.

https://www.learndesk.us/class/5304296432205824/lesson/9fa807dd4265db6858bc3b9c680c7b7b?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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