Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky?

In this course, you will learn why people behave how they do and how you can respond so that. Your preparedness can result in you being happier and more effective in helping solve your customer’s problems without getting drawn into their drama.

This program is based on behavioral psychology and discusses how your responses impact your customer. It enables you to choose a response that will help you stand your ground while still being compassionate about your customer’s problem.

The goal of this course is to help you learn how to use the science of behavior to respond professionally. This course consists of several video lessons and a transcript of the lecture. It takes a little more than 45 minutes to complete. 

If you want to learn how not to get drawn into other people’s drama and improve outcomes for yourself and your customers, take this course.