Hey everyone, welcome to this activity use fiber analysis for the given situations, you are given a typical business situation where the time taken per transaction. In other words, the average handle time per transaction is extremely high. Being a lien expert, you need to uncover the root cause of the given problem using the fiber analysis technique. At first, you may find it difficult to get to the root causes, or the answers to your why questions. However, think about the why question in depth and you will definitely get an answer. When you perform this technique in your business environment.

Please use help from the subject matter experts. This tool works best when you have more heads working together to find out root causes. Of course, your role will also be able to effectively facilitate the discussion. Coming back to the exercise you identify the root cause of the problem. I have attached this activity as a downloadable PDF in the resources section of this lecture. Once you have completed the activity, please feel free to share your solution on the q&a discussion board.

After that, come back and review the activity solutions lecture. Thank you for attending. See you in the next one.