Hey everyone, welcome to this lecture heijunka in service operations, designing a mixed production schedule, setting up workstations to accommodate quick changeover and ensuring instruments required by all type of variants are some of the steps that you learned in the previous lecture. These steps are most suited for the manufacturing environment. Compared to manufacturing, it is more difficult to set up heijunka in a service environment. One of the key reasons for this is the different cycle times of service work that vary widely for each case. Having said this, the solutions are similar to the solutions in manufacturing. I will discuss a couple of most important solutions.

First, fit customer demand into a level schedule. A common example of this is after the patient is examined by the A doctor in the outpatient department popularly known as ocpd, the doctor schedule procedures and you need to fit into their schedule. This helps them level the workload and ensure all patients are being catered to effectively. Number two, establish standard times for delivering different types of service. In any service operations, you can segregate the incoming work into different categories. Each category can belong to a homogeneous type of incoming work, you can identify how much time is needed to fulfill each category of work.

This when the work arrives, the scheduling department can predict the time that will be required to finish that work with these two critical solutions, it is time for us to close this lecture. You will now do an interesting activity. Thank you for attending. See you in the next one.