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KPIs for SMEs

Why we Measure Performance
Introduction and Agenda
Preview
Concepts in Performance Management
Presenting Performance Data
Introduction to Customer KPIs
The Customer KPIs Part 1
The Customer KPIs Part 2
Customer KPIs Exercise
The Employee KPIs
Employee KPIs Exercise
The Operational KPIs
Operational KPIs Exercise
The Financial KPIs
Financial KPIs Exercise
Monitoring and Managing Performance
Course Exercise
Course Exercise Suggested Answer
Test Your Knowledge

Course Exercise

KPIs for SMEs Why we Measure Performance
By: Ross Maynard
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