In this session, we will discuss the research that has been done on generational differences and considers how we might use the knowledge to help us create more effective communication strategies. At the core of this approach is humanistic respect for the dignity and worth of each human in your company.

Diversity has many dimensions. Its root is the difference and how we manage differences between people. If you have a big enough business, you have employees that range from young 20 somethings to people of retirement age. What you need to know about these “differences” is that they are generalizations. There is no stereotypical baby boomer, and there is no stereotypical millennial.

What will you learn in this course?

• What do we know about the different generations
• The stereotypical life experiences of people in various age groups
• How, despite the differences in age, humans don’t vary all that much
• Specific communication strategies to help you communicate more effectively with people who are different from you