Setting expectations. During this class, you will learn the six steps to create the proper conditions for achieving success in your change management efforts. You will learn steps that will allow you to plan for change and avoid common pitfalls. You will build your own change management plan following these steps, which I will guide you throughout this presentation. Step one, develop your vision and align your change project to that vision. Step two.

Enlist your change agents. Step three, deal with obstacles the human factor, resistance to change. Step four, project manage the change. Step five, provide training and support throughout the change process. Step six, provide emotional Support