Step one, define your vision. Step one is to define your vision or your organization's vision. If you want your change project to succeed, you need to be clear about your vision, because you will want to make sure that the change you envisage aligns to this vision you should be able to answer yes to is the change proposal congruent with your business's vision. It can otherwise be very confusing to employees, when they see that they seem to all of a sudden be headed in a different direction. They might resist the change, fearing negative consequences for themselves and or the customers they serve directly. For instance, if you're all about providing a community with convenient fresh water for its lower income bracket families, but then you exclude their opinion and participation as you expand Your reach to other communities.

This like of congruency can be met with lots of resistance from your employees and potentially also your customers. How well do you know your vision? I am always surprised to hear that only 10 to 20% of people I ask, know the vision of your organization. This is also congruent with research findings. I believe that it is mostly because the vision is too lengthy. And often it does not reflect well with the people inside the organization think about their work, or it is boring, so they find it hard to connect with it, and therefore Forget it.

The vision has to reflect the values of the organization and its mission. If you or your team do not know why you're in business, it will be very hard to communicate the need to make any change when work is done. Automatically working with what is called an unconscious competence. People are not aware of what they're doing right or wrong, they just do it. It will be hard to move them to do something different if they do not know the overall vision of the organization. In the next section, you will get some tips to do your first project, which I suggest you take along and discuss it with your team.