The first of our essential tools for managers is emotional intelligence. And this is a topic that is strongly associated with name, Daniel Goleman. And although Daniel Goleman wrote many of the most accessible and widely read books about it, he's a journalist and psychologist who was taking up the work of many other people. But the framework that he's written about, gives us a lot of our best tools and understanding of the emotion intelligence idea. And the idea is very simple. And that is this, that our intellectual intelligence, our academic intelligence, our IQ, is not a strong predictor of our success in organizational life.

A much stronger predictor is our ability to understand ourselves and to get on with the people around us. And this is what has been labeled emotional intelligence. sometimes known as our EQ, or our emotional quotient, and there are four dimensions to emotional intelligence that you, as a new manager, need to work on, develop throughout your career. The first of these is your ability to understand yourself to understand your strengths and your weaknesses, to understand your emotional states and your moods. And when you can do that. The second is your ability to control your choices and your emotional states.

When you feel your blood boiling, you're about to get angry, to calm yourself down deliberately, because you will get a better result in a situation when you don't want to be working late, but you know you need to. It's that self control that enables you to make a positive choice as to what is the right thing to do, to knuckle down. So understanding yourself, controlling yourself is one side of the emotional intelligence model. The other side is looking outwards towards other people. And it mirrors the self side of emotion intelligence, because the first component of the other side of emotional intelligence is your ability to understand other people, your ability to empathize your ability to discern emotional states, needs, desires, and to read people's strengths and their weaknesses accurately from their behavior, their performance. And of course, if understanding other people is important, the fourth quadrant, the other part of the other side, is your ability to not control other people to work well with other people and to get the best of them.

This is your skills at team working and it leadership and influencing. And all of these right. So for a new manager, there were four Because you have to work on being able to do. The first is to build self awareness, take time to understand yourself. And the second is to exert self control, to make the difficult choices for yourself and to control your emotional states. The third is to understand the people around you to get good at reading emotions, reading strengths, reading a rule.

And the fourth is to harness those people use them well, by influencing them by guiding them, leading them and engaging with them. There's a lot to learn in the field of emotion intelligence, but as a new manager, this is something that's going to be very important to your long term success.