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Create an Outstanding Customer Experience

Introduction
Introduction
How to Make the Most of This Course
Pre-Game
Customer Support and Customer Service
Support vs Service
Customer Support
Customer Service
Self-Assessment
Customer Delivery
Customer Delivery Basics
Design your Customer Delivery Process and Interaction Points
Customer Delivery: 3 Examples
Using the Plan
Implement
Measure
Tactics
Standard vs Bespoke
Don't Forget the Basics
Customer Appreciations
Conclusion
Conclusion

Customer Support

Create an Outstanding Customer Experience Customer Support and Customer Service
By: Rebecca Brizi
10 minutes
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