Teamwork, conflict management, resilience, development, leadership, change, management, persuasion and influence. All of these and more come under the banner of social skills as a component of emotional intelligence. people with the skills often come across as being a good listener, someone easy to relate to a good team player, or simply someone with charisma and charm. Some people are born with these skills and others have to work at the the practical activities and exercises within this course, have been designed to allow you to work with other members of your team to get some more insights and to be able to help you to work together. In order to develop your emotional intelligence and the team's emotional intelligence over all groups. group based exercises are essential and you should put yourself Finish situation where you'll be able to work with others to collaborate and interact so that you can understand each other better, and achieve a common goal.

Within this course, we've looked at what emotional intelligence is, and how it relates to work and teams. We've looked at the emotions involved in change. And we've looked at developing resilience, individual resilience, and team resilience. Understanding behavioral styles has been a fundamental part of the course. And I hope it's given you a better understanding of your own style, and how you can adapt this to work with other people's styles. All of this should help you to improve outcomes, reduce conflict and increase your performance.

It's important for me to stress that you're not going to develop your emotional intelligence just by watching a few video lectures. You need to go away and work on it. You need to get some feedback. You need to work with other members of your team. And I would encourage you to do this as part of the development of your emotional intelligence. I hope you've enjoyed the course.

I'm always here to help you to develop your emotional intelligence and to answer any questions that you may have.