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URL:https://www.learndesk.us/class/5166902085156864/lesson/dfc1af592464b3168cee1b996011fb69?ref=outlook-calendar
SUMMARY:Lesson # 7 Bad call at Train Entertainment call Center
DTSTART;TZID=America/Los_Angeles:20260512T190000
DTEND;TZID=America/Los_Angeles:20260512T200000
LOCATION:https://www.learndesk.us/class/5166902085156864/lesson/dfc1af592464b3168cee1b996011fb69?ref=outlook-calendar
DESCRIPTION: Watch the video: https://youtu.be/t4w46RPukbc
Scenario = A woman calls the party store and spoke to a representative who had answered the phone, and was interested to host a party for her son’s birthday at their store. The women had asked questions about their services and the representative became unenthusiastic. There are two scenarios to this video, after watching the video answer the questions below. 1. Write down a couple of scenarios you would do to make a first good impression when a customer calls and ask questions about the company’s product and services? 2. What are some things you can do that present a good pleasant attitude when a customer calls? 3. What can you do to be customer friendly when servicing the public?

https://www.learndesk.us/class/5166902085156864/lesson/dfc1af592464b3168cee1b996011fb69?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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