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URL:https://www.learndesk.us/class/5166902085156864/lesson/95b5e3c1931b5396045fb0557854fdd7?ref=outlook-calendar
SUMMARY:Lesson # 4 = What Would You Have Done to Service the Customer
DTSTART;TZID=America/Los_Angeles:20260512T190000
DTEND;TZID=America/Los_Angeles:20260512T200000
LOCATION:https://www.learndesk.us/class/5166902085156864/lesson/95b5e3c1931b5396045fb0557854fdd7?ref=outlook-calendar
DESCRIPTION: Watch the video first https://youtu.be/W6yXonvwRVs In this scenario a customer walked into an Ace hardware store and needed help. The customer became dissatisfied with the way he was treated. It appeared to him that all the employees had considered stocking shelves, talking to each other or on the phone. The customer felt that his business simply did not matter to the employees. None of the clerks were welcoming and did not care for the way he was treated. The customer left the store unhappy and decided to shop somewhere else.

https://www.learndesk.us/class/5166902085156864/lesson/95b5e3c1931b5396045fb0557854fdd7?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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