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URL:https://www.learndesk.us/class/5166902085156864/lesson/922fb244e457c5b8422af868a9a0685a?ref=outlook-calendar
SUMMARY:Lesson # 8 Dealing With A Angry Customer
DTSTART;TZID=America/Los_Angeles:20260512T190000
DTEND;TZID=America/Los_Angeles:20260512T200000
LOCATION:https://www.learndesk.us/class/5166902085156864/lesson/922fb244e457c5b8422af868a9a0685a?ref=outlook-calendar
DESCRIPTION: Watch The Video = https://youtu.be/ybCxN86n61k
In this scenario, a customer walks into the store where she had purchased a pair of shoes that she had planned to wear to a wedding. This scenario will teach you how to address an unhappy customer internal or external and notice how the clerk had solved the problem and remember sometimes you can not do exactly what the customer wants.
1. Give an explanation of how you would present yourself to an angry customer and how you would remain to have a great attitude. 2. What is the first impression that the angry women had explained to the clerk in their conversation? 3. Explain how you would have empathized with the customer and also what suggested solution (s) after looking at the video has taught you how you could reach an agreement to solve the problem.

https://www.learndesk.us/class/5166902085156864/lesson/922fb244e457c5b8422af868a9a0685a?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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