BEGIN:VCALENDAR
VERSION:2.0
CALSCALE:GREGORIAN
BEGIN:VEVENT
URL:https://www.learndesk.us/class/5166902085156864/lesson/83aadb22ed1dfb272f4f447aa579a679?ref=outlook-calendar
SUMMARY:Lesson #5 Poor Customer Service
DTSTART;TZID=America/Los_Angeles:20260512T190000
DTEND;TZID=America/Los_Angeles:20260512T200000
LOCATION:https://www.learndesk.us/class/5166902085156864/lesson/83aadb22ed1dfb272f4f447aa579a679?ref=outlook-calendar
DESCRIPTION: Watch the Video https://youtu.be/Zy1h49_L8ME In this scenario a customer walks into a business where she was returning a product she had purchased earlier. As she approached the counter she was greeted by the clerk and became dissatisfied with the way she was treated and asked to speak to a manager. What would you have done differently, to provide the service needs of the customer?

https://www.learndesk.us/class/5166902085156864/lesson/83aadb22ed1dfb272f4f447aa579a679?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
BEGIN:VALARM
TRIGGER:-PT10M
DESCRIPTION:Class Reminder
ACTION:DISPLAY
END:VALARM
END:VEVENT
END:VCALENDAR