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URL:https://www.learndesk.us/class/5166902085156864/lesson/1e04e10a9d8ff48ba3ef92ed38fc2d0c?ref=outlook-calendar
SUMMARY:Lesson # 6 Fast food fight at Wendy’s : Determine the Reason for the problem
DTSTART;TZID=America/Los_Angeles:20260512T190000
DTEND;TZID=America/Los_Angeles:20260512T200000
LOCATION:https://www.learndesk.us/class/5166902085156864/lesson/1e04e10a9d8ff48ba3ef92ed38fc2d0c?ref=outlook-calendar
DESCRIPTION: Watch the video: https://youtu.be/R17OpRfVWn4
Scenario = A customer drove up to the drive-through and ordered food. After receiving and checking her bag the customer noticed that her order was not right, so she decided to park her car and go inside to speak with the manager. During the conversation with the manager, things had gotten heated and a fight commenced between the customer and the manager what went wrong?
1. What would you have done differently that would have avoided a confrontation? 2. What are the first impressions when servicing the public? 3. What were the negative triggers and what could the manager have done differently? 4. At the end of this scenario who was wrong ? and who was right? 5. Give an example of what you would do to improve your communication skills when servicing a customer who is angry?

https://www.learndesk.us/class/5166902085156864/lesson/1e04e10a9d8ff48ba3ef92ed38fc2d0c?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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