Allison George both worked in the customer service center. While both found working with angry customers stressful, they could handle it initially without it affecting their mood. Eventually, the negativity they dealt started affecting them personally. Alice had begun practicing meditation, but George did not. Alice, detaching herself from the situation reminded herself that her customers weren't directly angry with her, and this helped to relieve her stress. George chose to tough it out instead of having a coping method.

One day, a customer told George that his company and George himself were woefully incompetent. George lost it and began cursing out the customer before hanging up the phone. George quit his job that next day