I've designed this course to be as practical as I can make it for an online video course. So let's kick off with our first exercise. In this exercise, I want you to think about the challenges you face as a day to day leader. Or if you're not yet in a day to day leadership role, what are the challenges you see for the people around you? What are the challenges that you anticipate when you become a leader, a team leader, a supervisor, or a first line manager. Take some time to put some notes in your workbook about your challenges, and then we'll get back together and review the typical answers that I hear in workshops and training rooms around the UK.