Don't worry, we're going to get very quickly on to how to be an effective day to day leader. But before we do that, another exercise and I did warn you that this is going to be a very practical program. And this is a very short exercise, which will harvest a lot of the knowledge you already have buzzing around in your head. What I'd like you to do is to think about your experience of being led. Think about good bosses that you've had in the past and think about bad bosses that you've had in the past. I know you've had some of each.

And what I'd like you to do in your workbook is to list some of the things that your best bosses did well, and some of the things that your worst bosses did badly. This will help you to create your own template for what good leadership looks like. Once you've got your two columns of good and bad performance, if you like from your bosses make a note of the three biggest differences that make the difference that counts between good leadership and bad leadership. And when you've done that, come back and we'll look at the next section.