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Module 4: Building Long and Lasting Relationships

Course Introduction
Quick Start Guide
About Your Instructor
Outline and Objectives
Lesson 1: Building Strong and Lasting Relationships
Lesson Objectives
Introduction
C.A.R.T.
Lesson 2: Developing Trust - The Cornerstone to Effective Relationships
Lesson Objectives
Trust Model
Stakeholder Relationships
Building Mutually Meaningful Relationships
Improving Your Communication Skills
Lesson 3: Five Vowels For Building Relationships
Lesson Objectives
Introduction
A: Appreciation
Lesson 4: The Power of Expectations
Lesson Objectives
E: Expectations
Lesson 5: Why Involvement?
Lesson Objectives
I: Involvement
Lesson 6: Ownership
Lesson Objectives
O: Ownership
Lesson 7: Understanding
Lesson Objectives
U: Understanding

Improving Your Communication Skills

Module 4: Building Long and Lasting Relationships Lesson 2: Developing Trust - The Cornerstone to Effective Relationships
By: Dr. Bob Ruotolo
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