Hi, my name is TJ Walker and this is a message for Tia Stewart, who is the manager of the sprint store at the Walt Whitman mall in Huntington, New York to apologies for this impersonal form of communication. But I've stopped by the store to meet with you I left my business card for you to call I've fallen in left messages and no one's returned the call. So I really don't have any other means of communicating. So the reason I went to the stores I have what I thought was a small problem. For years I've had excellent relationship with your store. I have purchased at this point half a dozen phones from you.

I've lived in the area for a little less than five years and have regular monthly contracts with sprint for my phone. My wife's phone has purchased several phones have always had fantastic service. In fact, I've recommended my friends and colleagues to use your store and when Frankly like to have continued doing that. Here was my what I thought was a small problem. A couple of months ago, I upgraded to latest iPhone eight, bought a lifelock protective cover which I've bought in previous years from your staff and it's done an excellent job of protecting my phone because I tend to drop them. So I bought a new lifelock jacket.

I guess it was around $70 or so. And I noticed that my phone just wasn't working half the time people couldn't hear me people couldn't hear me on Skype calls certain people I called couldn't hear I thought it was a problem with the iPhone. I thought it was a problem with software I I figured let me wait six weeks get the latest updates from Apple. Nothing works. So I took the phone back to Apple thinking it was a problem with the phone. They did a diagnostic they took it out of the case.

They said the problem is the case. You're using Case for an iPhone seven. It's concealing the microphones. Sure enough, we took the case off. And problem was solved. I haven't had any problems since.

Since I was at the store and didn't want to drop the phone and break it. I asked them, they didn't pitch me on anything. I asked them if they had another case. That would work. So I purchased another case. Few days later, I then went back to your store told them about the problem.

And I said, frankly, look, I've had great relations with your store. But I really feel like your consultant gave me profoundly bad advice. They sold me a lifelock case for a seven phone I had an eight phone to cover it up the mic. And the first thing your staff told me was, frankly, that I was basically an idiot because the case would have worked if I had the case door open at the bottom. How I would have known that was beyond me. Certainly No one told me that.

Next they told me that I had not returned the case with an The two week period, therefore there was nothing they could do. Well, there was no rational way I could know there was a problem with the case in two weeks. It's not like the phone had broken. There was no way for me to know that was the cause of the problem. I again suggested. The problem was your sales team sold me the wrong case.

They gave me bad advice. All I'm asking for is a refund on the case and I in fact, return the case. Next year staff told me that I didn't really need a new case it was just Apple sit trying to sell me stuff, implying that one of your major partners Apple is behaving unethically. I can tell you, the Apple store was so incredibly busy, they would have been happy if I had just left I had to ask them for a case they weren't trying to sell me this at all. And I just have to say this leaves a very bad feeling in my stomach. I like to think I'm a rational person.

I'm a polite person. I went in stating my case, he was instantly dismissed. I was essentially told I was a fool. I was wrong. Apple was unethical. Everyone was doing something wrong, other than you and your sales team, and that just doesn't ring true to me.

Now I've given your company many thousands of dollars at this point. And I'm essentially told I'm a liar. And you don't return messages when I stopped by the store. My Messages aren't returned when I leave a professional business card. My Messages aren't returned when I call and leave a message with staff. So I am left with the conclusion that you just don't care about me and customers like me.

And that leaves me very sad. If you have anything That you think I've missed. I'm more than happy to hear from you. Thank you very much