So what do you do if it's a part of your job to help your employees help colleagues, even bosses improve? If it's part of your job to criticize people now, here's the thing. It's easy to criticize. And people tell you they want criticism, people will tell you give it to me straight. Give me the feedback. I want to hear it.

Guess what? They're liars. Not necessarily to you, and people do want to improve. But often people are lying to themselves. People don't want criticism. They want praise, they want to be loved.

So if you do give criticism quite often they resent you for it. Well, I'm here to tell you, there is a way of delivering criticism that isn't sugarcoating things, but does in fact, deliver the message, but in a way that doesn't hurt everyone hurt the person you're talking to, and hurt you in the process. So that's what this course is about. Let's hop right in now.