Techniques and Strategies

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Dealing with Language Barriers

  • Establish Rapport with you and those you work with
  • Hire corporate trainers to teach company-wide communication skills
  • Hire employees who have experience and are able to communicate in different languages and understand different cultures
  • Creating positions for experts who can handle difficult situations so managers can focus on their team’s productivity rather than problem-solving
  • A good HR person can resolve problems in every department if they are trained to understand social and cultural issues

Team Building

  • Do employee personality evaluations in small groups so teams can understand each other
  • Give employees and managers opportunities to find different and new teams to work in

Learning from mistakes

  • Observe, Report, and Advise so employees can learn from their own mistakes. Allow them to failure so they don’t falter again. If you correct it for them it doesn’t teach them the lesson. Employees often get defensive when you try to help them but often you need to let them fail and then report it to them with the proper punishment which is often to redo the work. Only then will then have the incentive to learn to do things correctly the first time
  • Create a clean, productive, and professional environment
    • Require work areas and common areas to be clean, and not by janitors

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