So before we before we go into the more details about how to check, let's check about the qualities of income auditor. So, these are the major, major qualities of income auditor first thing is that it needs to have analytical skills to analyze the revenue because there is a big data correct there are a lot of transactions. So if you have analytical skills that will help you to understand trends faster, help you to understand the ratio help you to understand analyze the revenue in more details, and then you need to have eye for detail. eye for detail means you should be able to understand the things in more details not only by somebody, if there is any unusual direction, you need to go into this bit, go into the root cause of the things not just only okay there is a mistake, the second condition, you need to understand why it happened and how you can stop it from happening in future.

So I've already told you You should be you should not neglect any small details, you should ask for the documents there is if we have a process that there is a process for some reasons. So, sometimes you may think that why we need to take the signature of operation manager on every paper, but the importance is that the operation manager knows the operation from in house. So, if you give an if the staff give any discount without authorized by operation manager, so, then it means there is a chance of he pocketing the money correct. But if you see any document which is not signed by the operation manager, then you need to ask them why. They may say okay, I forgot, but the attention to detail means that it's not supposed to be forgetting why you forget it was Operations Manager not in house at the moment he was not working or he did not want it to do it by themselves.

So they I mean, you need to check even the signatures, even the date, the time the seconds are are important. So in the future, we will see when we are checking the rebates, you need to even notice the checkout time and the discount time. The systems normally nowadays give you all these details, if manual system is very difficult to know the time, but if it's a metaphysis automated system, you will be able to know what time the guest checkout and what time to start with the discount, and what time the guest is what time we settle the check in the system. So, if you don't have an eye for detail, if you don't have a tendency to learn the trends or the conditioning mode details, then it's very difficult to analyze or to find out the mistakes of okay. The second thing is curiosity. Curiosity means you want to know everything in detail.

If you don't want to know things, then you will not be a good income auditor. Okay income, I want to know everything immediately and want to know everything. How many promotions are running? What kind of discounts are any why that when the operation manager is off duty when they are coming when they are doing I know you need to know all this information so that you can understand if there is a mistake is not by fraud is May is a mistake, correct. And then the training skills because we said the you need to train the peoples right so, how are we playing the people you need to have a training skill, you need to be able to convince the people okay, that this is the process we need to be able to explain that so you need to get each of us all Okay, and then understand the revenue reporting.

So revenue reporting requirements as per the IFRS or as per the financial reporting standard which the company follow. The company may be follow Myanmar accounting centers, the company may follow international financial reporting centers, so you end the latest. So, for example, now the latest case you need to pay commercial tax Including of service money. Okay, how many of you knows everybody know? So when you know this, then you need to change your accounting system? Correct.

So because you know, you cannot recognize the revenue hundred percent anymore, you need to deduct more tax from the revenue side. Correct. But if you don't know about the latest government notification, then you cannot make that you cannot record the revenue correctly also, right. So you need to be always available, understand what are the current trends in the market and then understand how the local tax because the tax sometime that especially in BMR, tax keep on changing the government sector keep on sending a new notification every month or every six months they issue a new notification about the commercial tax about the service money about revenue. So you need to be able to understand all of that. Correct.

Okay, you need to translate this money now we can go ahead right Okay Okay. So, these are the hotel operations. So, the hotel is you can define into three operations three phases, one is before the guests arrive, one is while the guest is in the hotel and one is after the guest. So, even though we are not really interested so we are interested to understand what is the income auditor role in each of the three cycles, okay, so the each of the three cycles though the first thing is the demand before entry arrival information to the guest is so the first thing is the guest demand is generated by the session marketing. So sales or marketing is doing promotions. Sometimes they may allow the discounts, right.

So you need to be aware of what kind of promotions are running from the marketing because there's a marketing job guessed. So, you So, first thing is they will set up the price of the order structure of the company. So, they need to understand the price structure of the company, what kind of price they are giving to outsiders, what kind of price we are selling online on our website, what kind of prices we are selling to the agent, what kind of prices we are offering to the company, what kind of price we are offering to the government or any other companies and what kind of different promotions we are running local promotions for promotion or honeymoon promotions and what kind of package we give correct. So, you need to understand all of this information so that you can check the revenue in future. So, if you are getting any booking from travel agent, but if they are the reservation book wrongly the government, which is government rates are normally the lowest right.

So if the booking is come from agent and the government and the reserve And wrongly not intentionally wrongly both the government rate so, how the governor will know if the income auditor has no idea about the different different traits being offered by the marketing correct. So, you need to be have a complete understanding of the pricing and the promotions what kind of promotions happening and what kind of amenities or benefits they are getting. Okay, and then the guests during the reservation. So the elevation is also meeting the guests taking the reservation from the from the guests. So you need to be able to understand what kind of how the reservation is coming. Is it How is it passed to the front office, sometimes a lot of mismatch happens between the information when it comes from the reservation, so front office don't get the same information.

Sometimes they are not able to convey the packages involved. Sometimes they are not able to say okay, the transportation is included in the room already. So front office, charge them extra So, they will be problem at a time of check up. Right. So the income auditor needs to check the flow of information, what is the flow of information from reservation to the front office or to the concerned concerned employees concerned departments, how the information is getting flow there, right so that you can make sure they are less mistakes. Because as I said income auditor is not only responsible to find the mistakes.

Income earner is also responsible to make sure that mistakes don't happen. Because more mistakes means more job for you guys and more problem for the operations right then the guests will have inconvenience at the time of checking or checkout they will have problems right. So this is why it is important for income earner to understand what kind of operation run before the guests is arriving into the hotel. Okay, the next is when the guests arrive in the hotel. So the how the guests arrived. They need to check in or at the restaurant they are just welcome by them right.

So, that means the front office need to be ready with and I will list right. So, an arrival lists need to have all the information, what is the rate? Is it the booking prepared already or need to collect the money or what kind of benefits or amenities we need to provide? Correct and then the housekeeping services what kind of amenities we are serving. So if these information is not available, so income always always again, is not the job of income auditor to check information is correct or not at the time of front office, but let's say there is a mistake, then the income order will go and check into the root costs, why this is mistake. So if the front office is charging wrong rate to the guest, then the income will go back to the trail and see okay, what is where is the mistake where the information is wrong, who is giving the wrong information, okay, and I'm telling you this flow or information just so that you can understand where to find the mistakes.

Okay. And then other services so many other many other services maintenance services, other departments in your offering the spa you're offering the food and beverage you're offering the other kind of help law or something, some other services right. So those also need to have some price structure. Sometimes the guests the hotels are offering in house guest discounts to the to the to the person who are staying in the hotel. So think about that need to be aware of those discounts as well. And then when I say the front office spa or FMP is giving any discount for in house guests saying that okay, in house guests, but the bill is settled in cash.

When you accept as a commodity. It generates a curiosity right? If the guests stay in house in the hotel, why they should be paying cash, they should say okay, just for my room and at the time of when I to checkout and pay at the same time, right? Why the guests need to pay cash at the front of at the reception or at the spout? No, correct. So, this is the normal understanding and the discount, it should not be available also because if you pay cash, it means it's highly likely they are not in house guest.

So, what may happen is the cashier might have take the money off the 20% keep in their pocket and use the staff use the in house discount promotion as a benefit to themselves not to the guest right. So, there has to be very special care for the transaction, which are settled in cash. You have as income auditor to be very very careful with the cash settlements, because cash settlement is where the most of the frauds happen. Most of the Hanky Panky things are happening. Okay, and then the last thing is after the guests go out of the hotel, so what The governor checking income order check that billing is correct. Even then, the billing is done by the front office, not by the governor, right.

But in the water is supposed to check the bill is sent correctly as per the rates, which are in the system, or was supposed to me, whatever the booking is confirmed. So and then also it's it's not concerned with the collection is not concerned with the ID or any other services, but they, but they are more likely to be concerned with the guest loyalty programs. How many how the system is generating the points, right. So if let's say I lose, grab, so if I'm getting a double point, now I'm a platinum member already, so I get double points. What if I'm a very basic number, but I still get double points. It can happen right?

The staff can do mistakes, the system can do mistakes. Correct. So the income auditor need to check also that The points which are awarded are valid as for the year and as per the standard off the company. So, how are you going to check you cannot keep on checking every point about it because especially when you have tons of transaction but the systems if you are using the system the PMS or any other accounting software or you should be very good with the Excel okay a lot of system allow the data to be exported into Excel and then you can check from the Excel very easy okay. So this is this no Excel plasma I will not be teaching the Excel directly. Okay, here you one transmission.

Yeah, maybe can summarize