So, the Delete revenue report have two statistics like accuracy and completeness and then you are doing it from just to recap on the revenue report needs to be complete accurate, it generated from the system trial balance or your manual transactions if the hotel is very small and does not use any system. So it means it has to have a manual manual bills, how many roofer occupied, what was the day what was the NPA what cost so that then is become more difficult because it's manual and then need to check the rebates and allowances and then adjust them to the each individual and then also check the segmentation and booking source because these are the two important reports for marketing to understand performance, which where the revenue is coming from which segment it is and how the book which bookings source is generating the revenue so that they can make correct revenue and Correct marketing decisions and then the other other FNV another department you need to check on orders or kitchen orders, right.

So these are the reports that you normally check, normally have to check for the rooms division. Okay, the system there is one called Night Manager report that the system calculates normally it has a revenue tax and service shot and allowances column. And then you have the collections. So it has these three portions right. It has revenue, collections and allowances. So the elements in rooms is collected into room revenue.

So how we're going to check the room revenue and how we're going to check FNP revenue. So room revenue you need to check from the in house guests report or from the arrival departure. You normally have arrival departure report. So if let's say you see some room in arrival and departure, but it is not captured in the revenue report, then you can ask the front office what happened to this? Let the guests arrive or not? If maybe the guests arrived, so we need to be charged or not right.

So that also need to be checked. So means you are checking also that the if the front office was supposed to charge but they did not charge and then what is the rate when you so the rate we have a Sample Rate Variance report after this, like the Rate Variance report is telling. If the hotel room a hotel room is supposed to be sold for $100 but it's actually sold for 80. So, what was the reason? What was the reason for discount? Correct?

So this report will be showing that and then housekeeping rules before there is one report for housekeeping. Normally housekeeping whenever they clean the rooms, they generate a report Okay, how many rooms do likely to take so the normal income auditor if the system is not generating the normally system generates a variance report. Right from the front office. How many rooms are occupied from the house Sleeping how many rooms were occupied based on how many rooms they clean. So normally system generate various reports okay the half front office say hundred rooms, maybe 10 rooms were occupied but housekeeping clean 11 rooms. So the housekeeping the income auditor will need to go and check what happened.

If can room were occupied from front office nice we collect money for 10 rooms, but housekeeping clean you never lose. So who is that extra guests who stay in the hotel but front office don't right. So there is a report if there is no report, this system is not generating that variance report, then the income wouldn't need to check it manually. How many rooms housekeeping Li and what was the occupancy shown by the front office? Okay, then the FMV revenue you need to check from Captain order or kitchen orders and the open price so open open items. These items are not in the middle but the FMV is opening an opening the new key POS, right?

Normally sometimes you sell something which is not in the main the guest request and you open the key. So what we what interpreters supposed to check, how they price How was the set? Who said the price, how they charge, right if the item is not in the menu and how the staff know how much to charge for this price, how much to charge who said the price? Was there any approval or not. So the income orders need to check. As I said in the previously the first light income auditor need to be curious to know everything in detail and then need to take what checks what checks is something which is also a lot of things happen.

You the guest come you raise the check, collect the money, keep the money in your pocket, and then void the check. So no revenue recorded right. But you get the money, the hotel get the cost. So but the systems generate a void check report. How many checks are already today so If an income auditor is not careful enough, or don't want to know the reason of word check, then the staff is happy happy, but if income order is very particular, I want to know the reason why the the guest check was voided. Especially up if the kitchen has already prepared the food and where the food goal what will what happened to the food, what happened to the guests why they why.

So, if income does not ask him the question, the staff will be happy to keep the money. But if the mind is asking the question, maybe he may not find anything, but the staff will be scared that the monitor is very strict, he won't know everything. So in future they may not do that. Right. So also is preventive prevention. And the last thing is split and merge check.

Sometimes you split the check sometimes you merge the tables. So what is the risk? What listen to the split and merge the revenue remains the same right? But what is that is that is This What does you think? Can you think of any reason any any risk? What if one paper get 50% discount which is approved by somebody and another table we need to pay for and you merge them together, what will happen?

Then another table will also get 50% discount, right? So there's a risk right? You've maybe collected money from the other table for free 400% in cash, especially the cash credit card is okay credit card software to do anything if both tables settle by credit card no problem. Because staff cannot pocket the money right? But if both pay by cash, you just normally in gamma, you never pay by credit card you pay always by cash correct. So what will happen if one table set up for 50% another table is no discount, and you merge them together.

So the income order is happy because you are giving 50% discount. They can show you the document approval by Yes Okay This table is supposed to get 50% discount. So, in Nevada we cannot say anything right. But when you see the mud check report and say oh, this table is mush together with this table Why? So, need to ask the reason right why much because this table is getting discount. So means you are giving discount to somebody else as well.

So, you need to be able to check the split and merge tables sometime what but this is the test this in merging, what is the risk in splitting? splitting means sometimes you run a promotion and then you say this promotion is valid maximum two peoples or maximum four papers. So, what will you do if a people come together? So, you split the check, okay for now you get your discount, right? Or you can get two people maybe that is a couple promotion for two or less as a proportion buy one get one. So but as buy one only or maybe, but a promotion so you can get the money for one person, so one person for free.

So maybe two people have a bad day. So they will come together but they will split the check so that they can get three. Correct. So these are the risks with merge and split. So you need to be able to understand the reason for what is split table. Okay, a lot of people a lot of the lot of time the income auditor either is not aware or they don't care.

Because this is quite boring report. And the reason which is given by the operation for Mars or slate of oil is gas request. Operation manager approved that's a very simple reason. So then commander will also ignore money. But if the but what where you need to care is if the check is settled by cash. need to be very careful.

Okay? Because those are the list area of the force