Is normally just only the white check of merge check reports, the reports format are very simple. You just need to mention the check number, what was the guest name, how much they spent? And what was the reason of why there's no specific format for any of the system generate these reports automatically, so you can check with us. Okay, so the next thing we need to check in, in the in our, in our daily revenue report is the allowances so system trial balance, does revenue revenue we already know. Now we're going to understand allowances and collections. So the allowances you need to add come from rebates and discounts, this is rebates are different from the discount mentioning rebates means you give the discount after the guest has checked in me separately at the time of checkout or do any guest company so there are normally you give discounts or you give rebates in the you can give rebate and percent discount on fnb.

10% Discount on other things, sometimes long stay against discount. So those kinds of discounts and rebates you allow them. So, there is always a data report from the PMS normally generated from the for all the discount, or if there is no report, you have documentation, right. So the income order will note down in Excel, how many document is in total? What is the total amount of rebate and then match with the travelers to make sure all documents are submitted, but if it's not matching, then he will ask the operations. Is there any other document that we've missed?

Otherwise we will try to print the transaction right from the system how many repairs are allowed and then is there a supporting document then there were checks and then there are package locations package location is also a part of allowances means the when you allow a system like specially like opera, you allow a package to be consumed. So the guest is using the package at the spa or packages The package at the restaurant and then they post in the system. So it goes through the package the location is more than the package that is charged to the guest room. It's less money to charge anything, but the it should match otherwise you will have a risk of double charge. And then the collections are heavy in cash, credit card and city ledger. Okay, so the repairs you are checking for approvals and reasons and then timing of rebates.

Timing of rebate is very important. Let's assume you as our guest, who is checking out at one o'clock that he paid by cash. And then after the guests check out the front office staff put a rebate and usual rebate after the guests and so he did not post to the system. The guests actually check out at one o'clock 130 the staff want to get get us the money. So they will post a fictitious rebate The guests complained at a time of check out that the room food was okay. So I give 30% discount, maybe the front office staff as per delegation of authority can give 20% discount, maybe the hotel has allowed him.

So, he want to use the benefit. So, here are our 20% discount and post the rebate in the system. So, after you post the rebate, he keeps the balance the discount amount in his pocket and then he closed the system right. So how will you know? Then you will you will know only at the time when you are checking the rebates what time the rebate was allowed, and what time the guest was supposed to check out. Normally the guests at the hotel has a standard checkout system right?

The hotel checkout at 12 o'clock. So if the rebate is done three o'clock, then it gives suspicious right? Why the rebate is posted at three o'clock when the guests opposed checkout. Did we charge for late check up? Whoever the late check out, right? It costs this this question is arising in your mind.

When you're checking the rebates that's why the timing of rebates is important right okay and the mode of settlement, especially the cash. So, sometimes you can get or you can use the play around the mode of settlements from credit card to cash cash credit card also you can it can be so, you can avoid the cash settlement and then use the cash credit cards. So, there are many reasons that these other checking you need to do for rebates, then word check, you need to check again the reason and the same match with the Qt So, you can go and check the Qt was the Qt issue or not how the food was prepared for white check. And again the timing what time the check was Why? Because it can happen that the guest is finished the meal and let's say normally if you open The guest check normally how many hours you take how many hours to take today to implement 15 minutes 20 minutes in the restaurant when you go you eat for how many minutes, maybe 30 minutes 40 minutes, maybe one hour maximum.

So, but if the check was open at less than 10 o'clock or one o'clock in the afternoon, but void check was done at five o'clock after four hours. So, it will give us suspicious in your mind, why it will take four hours to void the check and why we did not close the check or mean settle the check after one hour. So that is why in front of in our commerce centers we check the checks which are not settled within one hour within two hours. So who does have the standard operating centers. The dinner is a fine dining restaurant. It may take up to two hours for lunch or two hour for dinner.

So means that if you open check at any time point of time it needs to be finished within two hours or less than two hour 30 minutes. So, if the check is not closed within that two hour 30 minutes, so what are the reason why the check is still open? Correct, you have some time to do the spot check, the auditor can go after the first day the the meal is supposed to be finished, the restaurant is supposed to open at 1230 and finish at 230. In order what they will do, they will go at 330 and show Hey, show me all the objects because if the staff want to do anything, they will do after puberty when all the guests are gone. Right then they have more chances to see all the checks which are settled by cash and whatever they want to do with it.

Right. So they will do it after the 30 so that normally what you do is you go to 30 and ask Okay, how many checks out but show me the checks. So you take the open checklist and then you compare Is there any guessing here No, yes it is Yes. Why you buy the check is still open means the guest does not pay is paid, why not set up? So these are the questions you can ask. So that's why normally when we do the Open Table test now, I think we have a format for that.

Also in the in the checklist. Normally, you're supposed to do a lot of spot checks. Income audit is never done sitting in the office, you are sitting in the office only for maybe two hour, three hour maximum during the day, that is also in the morning to prepare your daily revenue report to check your trial balance to match your revenue. That's it. After that you're supposed to be in the field to check around who is doing what you're supposed to check the cash you're supposed to check the repairs, you're supposed to do the spot checks, okay. So these are what we are going to check in the in the coming slides.

So the package allocation is not supposed to check the correctness of allowances, the end A lot allocation. So, how much allocation you are giving for spa how much allocation you are giving for breakfast, lunch, dinner or any other activity even for the transportation. So allocation rate is otherwise your revenue recording is also not correct. Okay? So the cash is you need to check with your actual cash. Right?

When whenever you see because in the in the system the trial balance, you can see how much cash was collected in total. So every cashier normally had to submit the cash right to the general cashier or to the together with all the receipts or the issues. So the income order is checking total with a trial balance and how much the cashier are submitting the cash and then prepare a report which case you know some bitter in which case you have the cash or if there's a difference between the trial balance and the actual cash flow. The next is timing of posting. timing of posting is very, very important how you will check that the time the cache is posted in time. There's only one Way to check that spot check means Surprise, surprise check, you just go and ask the cashier, show me your system report and show me your cash.

If your cash is higher than the system means he collect the money but he did not post right? So that's the only reason. So what do you want to do with that cash extra cash means to play around, there is a possibility even to play around. So that's always a surprise check. That is why we do a surprise check. To tell us to tell the cashier we can come at any point of time.

But we need to remember when you are doing a surprise check. Don't be predictable. Like there was a income auditor who he always go at one o'clock so the cashiers know he will come on at one o'clock or he always go at the end of the month. He never go in the beginning of the month. So for firm one until 20 or 21 they are happy because they know in the motor will not come so when I checked his studio, I changed So okay, you will not go on the last week you will go for the first week this month, even though you just beat last. Even though you just did a test yesterday.

Now okay don't go in the afternoon go in the morning. So unexpected right? The staff cannot expect any more what time he will come. So they are not ready. So then now you find a lot of things, okay, swatches, these are the spot checks, surprised. Sometimes we want to do spot checks and find out the personal money.

Do you allow personal money on the flow? What is personal money? Is your pocket money, right? Do you allow them to bring to the flow or being to the workstation? normally not at all? Why is it not allowed?

Because it will mix with the operation floor. If you find anything extra, he can always say oh, this is my own money. But if you don't allow the wallet in the workplace, then he cannot claim this is my money. Right? If you allow the wallet and he will say oh this from my own pocket. Oh sorry.

I keep it The prover can can do excellent excuse, right? But if you don't allow as a policy Normally, I used to see a lot of money personal money, because the auto policy clearly says you cannot use the personal money in the workplace. Whenever I send my income auditor, I tell them deliberately check all money, any excess is my money. So you need to bring it to me, and this is my money anymore so it doesn't belong to the staff doesn't look without that is my money, anything extra from the book. So I just need to earn the salary can earn from the average, but can do only one time or two times bigger than this part. Stuff becomes much they don't do like that.

And then you have good cards. So the credit card how you check the credit card, the credit card, you're checking from the merchant machine, the EDC terminal, right, the EDC terminal. You have to have a batch closing report every day, the cashier close the back so that it goes to that settlement authority and they can pay the money so You're always checking the batch for every day and compared with a posting in the system. So, and should be backed by to make sure that you are not posting extra or under the city ledger you are checking with a supporting sign normally the guests sign or normally the travel agent sign or the original bills those are you supposed to check with the city ledger, okay, okay. Now this is a rebate Summary Report. So, in the previous one we discussed that it was supposed to check their rebates right.

So, how what is the proof that you check the rebate, the rebate you check from rebate summary. This is not generated from the system. This is generated by Excel by the income auditor itself. So this report is also in your templates. So, this report shows the take voucher number the guest name and room number and the reason so you can see the reason is like called by God to give Or 50% discount even for laundry? These are not this actually the reason these are just the the actual description of what we get.

But why we get so do you accept that these are called Villa hosts? Do I I don't accept because I don't understand what is the meaning of this or do you accept 50% discount even for lottery I will not accept because it doesn't say why why we get a discount, maybe the discount is given because he is a real I guess he has a immunity or is a benefit written by the Commission. But he did the reason to be clear these reasons are should be mentioned on the rebate document. Whenever you are doing the rebate you are posting a voucher you are giving something then it will be mentioned on the document itself. So income orders preparing a summary and then pass on to the general manager or financial controller.