He's expecting a report from Alex emailed him asking about his progress, Alex replied in an email with badgering me. I'll finish it when I'm ready to Alex's childish response angered Heath, but he decided not to react in anger. He did not reply to Alex's email until he had calmed down. He asked Alex to meet with him and asked if anything was wrong. Alex told him that he had misunderstood the tone of his email. Alex thought that Heath was upset with him for not having the report finished.

Working together, they found that Alex could be more efficient with his time. A week later, Alex seemed less stressed out and more efficient.