Wait, a team manager consider justice and through this core values of his fleet often insisted he was right and it's sometimes got him into conflict. One day, he got into an argument with Sabrina, a longtime employee over a sales report, quote, he insisted he was right and Sabrina got upset. We dropped the subject, but was still worried. Sabrina had said he doesn't value her opinion. He hadn't listened to her clearly and that even though his opinion about the report seemed right, she had a legitimate point. He contacted Sabrina and acknowledged her opinions and apologized.

After hanging up the phone window edit listening to others as a core value to his list.