Cedric was upset with Ginny, one of his employees because she was consistently a couple of minutes late to work. today. She was over an hour late. He knew if he confronted her about it right now, you might only communicate his anger and not the need to change her behavior. He looked at her file and found that while she was late almost every day, she also stayed late to handle the last customers. When they met, she explained that her car had broken down.

Cedric understood and expressed concern with her frequent tardiness and suggested ways to arrive on time. He also told her that he did appreciate her tendency to stay after work.