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About the Class

Welcome to the Conflict Resolution workshop. Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

Author

Carmel Foster

Empowering Domestic Workers: Advocacy, Education, and Personal Growth
In pursuit of a better life for myself and my daughter, I chose to work as a domestic worker, cleaning toilets. This path led me to confront unique challenges and recognize the exploitation faced by domestic workers, immigrants, minorities in the service industry, and platform workers. In California alone, over 300,000 such workers experience...

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What's Included

Language: English
Level: All levels
Skills: Anger and Stress Management, Types of Conflicts, Conflict Resolution
Age groups: 18+ years
Duration: 12 hours 26 minutes
10 Videos
12 Documents
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